Where we deliver, what shipping costs, and how your order reaches you.
Last updated: September 2026
Delivery is available to the destinations offered during checkout. We deliver to the address you enter, so please make sure it is complete and correct.
For orders placed with manual payment, we confirm the delivery details with you before dispatch.
Once your order is binding and payment is arranged, we prepare your pieces. Because pieces are handled and checked by hand, the dispatch date is agreed when your order is confirmed rather than averaged here.
Delivery time depends on the destination and the carrier. We confirm the expected delivery window with you at order confirmation instead of quoting a fixed number of days.
If your order is sent with a service that provides tracking, we email the tracking details to you when it leaves us.
If you notice the delivery address is wrong, tell us as soon as possible so we can correct it before dispatch. We are not liable for a parcel that is lost because the address you gave us was wrong or incomplete.
If your order has not arrived by the date we confirmed with you, contact us and we will investigate with the carrier.
If a parcel is undeliverable and comes back to us, we will contact you to arrange a new delivery or a refund. Any extra cost caused by a failed or refused delivery may be deducted.